Email access via email clients

Field	Details
Start Time:	2026-10-19T10:51
Coverage Area(s) Affected:	global
Service(s) Affected:	Email access via email clients
Service Impact:	unable to sync emails from mail server.
Reason For Event:	Upstream provider Encryption outage.
Estimated Date/Time of Restoration:
Action Steps Taken & Upcoming:	– 2026-10-19T14:31: continuing to work with upstream provider and working with them on troubleshooting. – 2026-10-19T15:21: expanding SIE impact as reports from other email clients are coming in. continuing to update and work with upstream provider on this outage. – 2026-10-20T10:49: upstream provider is still investigating the cause of failed connections via encryption – 2026-10-21T09:48: Continuing to work with the upstream partner on this.
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