– 2026-10-11T13:37: NOC is unable to restore service remotely. Contacting field techs.
– 2026-10-11T13:50: Field techs have been notified. Gathering resources before traveling to tower site.
– 2026-10-11T15:41: As of about 3:15 PM field has gathered resources and is traveling to the tower site.
– 2026-10-11T16:27: Field is on site, starting troubleshooting.
– 2026-10-11T17:26: Equipment is back online and users are reconnected. Monitoring.
– 2026-10-11T17:31: Equipment lost connection again. Troubleshooting.
– 2026-10-11T17:33: Unable to get this equipment back online. Field is unable to climb to complete full troubleshooting due to wind. We are going to have to revisit the tower site when weather is clear for our field crew to be able to climb safely.
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