– 2026-06-25T09:25: Issue reported beginning troubleshooting.
– 2026-06-25T10:10: Dispatching to location to swap equipment and continue troubleshooting.
– 2026-06-25T10:30: Equipment swap did not resolve, continuing troubleshooting.
– 2026-06-25T11:00: Opening case with Equipment manufacturer
– 2026-06-25T11:49: Worked with manufacturer to rule out hardware issue, working on troubleshooting/testing fiber.
– 2026-06-25T12:15: Field is out inspecting the cable and testing.
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