If you are experiencing issues with your WyoPhone VoIP service we highly recommend that your contact our Customer Service Department for assistance in troubleshooting any issues.

However if you would like to check the basic setup prior to calling us please refer to the information below.

• Is your Internet connection working?
• Is the Phone number active yet?
• Is the power light lit on your Linksys ATA?
• Is the phone plugged in?
• Is the cabling correct?
• Is the ATA connected to your house wiring?
• Is you phone set to pulse dialing?

Q. Is your Internet connection working?

A. WyoPhone service requires a functioning Internet connection to work. Make sure you are able to browse websites before installing your WyoPhone.

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Is the Phone number active yet?

If this is new service please check with our Sales department to verify the date your WyoPhone service will become active.

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Is the power light lit on your Linksys ATA?

If it is not, verify that the power adapter is properly connected at the power outlet, and on the Linksys ATA.

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Is the phone plugged in?

If you phone requires an additional power source make sure that it is connected properly to phone and power outlet.

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Is the cabling correct?

Verify all the cabling between your Phone, the Linksys ATA, and your Broadband connection. If you are unsure of how the equipment should be connected please refer to the Quick Install Guide that came with your Linksys ATA.

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Is the ATA connected to your house wiring?

If you are reusing your existing house wiring to provide phone service to all the jacks in your home, make sure you have first disconnected all land-line service (from Qwest, etc.). Failure to do so can damage both your equipment and the telephone company's.

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Is you phone set to pulse dialing?

Some older telephones have a switch (usually located below the number pad, or on the side of the phone) to switch between pulse dialing, and tone dialing. Make sure your phone is set to tone dialing, as pulse dialing is incompatible with the WyoPhone service.

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If you have checked these items and your service is still experiencing problems please contact our Customer Service Department at your earliest convenience.