WyoPhone-
VOIP Services
If you are
experiencing issues with your WyoPhone VoIP service we highly recommend that
your contact
our Customer Service Department for assistance in troubleshooting
any issues.contact our Customer Service Representatives:
800-588-3304.
However if you would like to check the basic setup prior to calling us please
refer to the information below.
Wyophone
Quick Install Guide
Is your Internet connection working?
Is the Phone number active yet?
Is the power light lit on your Linksys ATA?
Is the phone plugged in?
Is the cabling correct?
Is the ATA connected to your internal wiring?
Is your phone set to pulse dialing?
Q. Is your Internet connection working?
A. WyoPhone service requires a functioning
Internet connection to work. Make sure you are able to browse websites before
installing your WyoPhone.
Is the Phone number active yet?
If this is new service please check with our
Sales department to verify the date your WyoPhone service will
become active
Is the power light illuminated on your Linksys ATA?
If it is not, verify that the power adapter is
properly connected at the power outlet, and on the Linksys ATA.
Is the phone plugged in?
If you phone requires an additional power
source make sure that it is connected properly to phone and power outlet.
Is the cabling correct?
Verify all the cabling between your Phone, the
Linksys ATA, and your Broadband connection. If you are unsure of how the
equipment should be connected please refer to the Quick Install Guide that came
with your Linksys ATA.
Is the ATA connected to your internal wiring?
If you are reusing your existing internal wiring
to provide phone service to all the jacks in your building, make sure you have first
disconnected all land-line service (from Century Link, etc.). Failure to do so can
damage both your equipment and the telephone company's.
Is your phone set to pulse dialing?
Some older telephones have a switch (usually located below
the number pad, or on the side of the phone)
to switch between pulse dialing, and tone dialing. Make sure your phone is set
to tone dialing, as pulse dialing is incompatible with the WyoPhone service.
If you have checked these items and your
service is still experiencing problems please contact our Customer Service
Department at your earliest convenience. You can reach our Customer Service Representatives at
800-588-3304