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Dear Valued Customer,

Please note that Wyoming.com takes your Internet and Email security very seriously and are continuously working to meet or exceed industry standard security requirements.

Some customers have recently experienced a scenario where a security warning is displayed while accessing the Wyoming.com webmail portal. This is largely in part to Internet browsers being recently updated. This warning is in reference to the SSL security technology that we are currently working with our upstream webmail provider on. Wyoming.com can assure you that this web browser warning does not mean the Wyoming.com webmail portal has been compromised or is unsafe. And while not a mandatory requirement for the web portal, in our continued effort to provide the most secure environment available for our customers, we are already working diligently with our webmail provider to further enhance the security posture of our portal to now also support SSL security. This added security enhancement, along with other features that we are continually working with our partners and providers on, will ensure that Wyoming.com continues to provide our customers with the highest level of service and support possible.

Further information regarding SSL technology and it’s uses can be found on the support section of our website. In an effort to be as transparent as possible to our customers, we will again put out a notification when SSL security feature has been integrated into our web portal.


Sincerely,
Wyoming.com

 
Frequently Asked Billing Questions
 
 
Q. How do I view my bill attached to my Wyoming.com Billing Statement?
A. Open the Wyoming.com Billing Statement email. To the right side of the opened email there will to be two attached files. One of which is a PDF document. Doing so will require Adobe Reader to access it. Click on the “Save” option to the right side of the attachment and one of two things will happen. If Adobe Reader is set to your default reader it will automatically launch your billing statement. If not. You must select this program from a list to open the file. Remember contained within the billing statement is a link to download Adobe Reader.
 
 
 
Q. Why haven't I received an invoice?
A. Below is a list of the most common reasons that you have not received your invoice:
  • Invoice/usage statements, as well as important notices regarding your account are sent to you via e-mail. They are not usually sent through the mail.
  • You are using an alternate e-mail provider. If you are using an e-mail address other than the one provided by Wyoming.com, please notify the Billing Department so that you will receive these important notifications.
  • Your mailbox is full and unable to accept additional mail. If this is the case, please contact Customer Service to assist you in correcting this problem.
  • If you have a credit on your account and there is no balance due, you will not receive an invoice.
  • If you have just opened an account, your first month is prepaid and we do not send an invoice for that month.
  • You have the option to view & pay any invoice needed online. From this page, scroll to the top and click on View & Pay Bill then enter your username and password and you will have access to all your account information and invoices.
  • If it has been five days past your billing date and you still did not receive an invoice please notify the Billing Department, and we will re-send your statement.
    To the Top>>
     
     
    Q. Do I need to sign up for an e-mail address?
    A. No, all Internet accounts with Wyoming.com include an e-mail address. If you do not know how to access or set up your e-mail, please contact our Customer Service Department by phone at 800-588-3304 or send an e-mail to Customer Service
     

    Q. Can I have an invoice mailed to me?
    A. We can mail you an invoice; however, there is an additional charge of $3 per invoice.  For your convenience, you may also view & pay any invoice needed from this page.  Scroll to the top of this page and click on View & Pay Bill, enter your username and password and you will have access to any invoices needed.
     
     
    Q. How can I pay my account balance?
    A. You can have your monthly billing paid automatically on a monthly basis with either a bank debit card or any of the following credit cards: Visa, Master Card, Discover, American Express. You can also pay by check or money order.
     
     
    Q. How do I insure that my checks are correctly applied to my account?
    A. Please write your customer number on your check/money order payment. If the account is for someone other than yourself and you do not know their customer number, please write their full name on the check/money order.
     
     
    Q. When is my billing date?
    A. Your monthly billing date is the same as your original installation date (for example, if you were installed on the 14th of the month, you will be billed on the 14th of each month).
     
     
    Q. When will I receive my billing statement?
    A. Your invoice will be sent to your e-mail address a day or two after the above billing dates.  You may also login to your account at the top of this page and view or pay any open invoice on your account.
     

    Q. When is my payment due?
    A. The payment due date, which is 15 days after your statement is sent, will be printed on your e-mail invoice.
     

    Q. Why did I receive a Reminder notice?
    A. Reminders are automatically generated by our computer if there is still a balance on your account ten days after billing. We do not, however, consider your account delinquent until 30 days after billing. If you are on automatic credit/debit card payments you might have received a reminder notice if we have not been able to process your credit card, and there is still a balance on your account. Please call to verify your credit card information.
     
     
    Q. Will my account be suspended if I do not pay on time?
    A. Yes, once the account is at least 30 days past due, we will send a letter asking for payment within the next ten days. If payment is not received within this time period, we will send notification of your suspension.
     

    Q. What happens to my account while it is suspended?
    A. During this time, you will not be able to use your account. If your account has been suspended, you must contact us immediately to let us know:

    • How and when your balance will be paid.
    • If you want to cancel your account.
    • We do not permanently cancel an account without notification by the customer even if you are not using your Internet service.
    • You will still be able to login to your account at the top of this page and pay your balance online even if your service is suspended.
    Q. Do I need to notify Wyoming.com if I want to cancel my services?
    A. Yes, if you wish to cancel our services for any reason, you must notify the Sales Department. We will not automatically cancel your account if it is not being used. The Sales Department will need some sort of written cancellation request via email, mail, fax or in person.  Without your notification of cancellation, the billing will continue.
     
     
    Q. How can I keep track of my usage so that I do not have overage charges?
    A.
    • Go to Customer Login in the top navigation bar, and click on the My Account option.
    • Click on View & Pay Bill
    • Enter your "Username" and "Password"
    • Click on View Usage (You can choose current or previous month usage.)
     
    Q. Why was my credit card rejected?
    A. The credit card processing company may reject your credit card payment for any of the following reasons:
    • Credit card was canceled and our office was not notified. Incorrect credit card expiration date in our records.
    • Incorrect credit card number in our records
    • If the billing address for the card has changed and not been updated in our system
    • New credit card number has not been activated by credit card holder.
    • Credit card limit has been exceeded

     
    Q. What do I do when I receive a rejected credit card notice?
    A. From the top of this page go to View & Pay Bill. Enter your username and password and update your credit card information in your account.
     
     
    Q. How do I contact the Billing Department?
    A. If you need more information regarding your account, you may send an e-mail to the Billing Department or call 1.800.996.4638. Payments and correspondence should be mailed to:

    Wyoming.com
    937 W. Main Street
    Riverton, WY 82501
     
    Q. Why doesn't my bill show any usage?
    A. All usage can be seen by visiting the wyoming.com homepage. It will no longer be included on your monthly billing statements. To view your usage:

    • Go to Customer Login in the top navigation bar, and click on the My Account option.
    • Click on View & Pay Bill
    • Enter your "Username" and "Password"
    • Click on View Usage (You can choose current or previous month usage.)
     

     

     

    If you need assistance,
    please contact us at 800-996-4638
    or Email
     
     
    ""I started with Wyoming.com about 1996, after I first moved to the Riverton area. I have been nothing but PLEASED with the service I have received. The Support Staff have ..."
     
    Jim McGarvey
    Kinnear
    More Testimonials>>
     
     
     
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